Privacy Policy
This Privacy Policy describes how SupportVest ("we", "our", or "us") collects, uses, and discloses your personal information when you visit our website at supportvest.com or use our mobile application (collectively, the "Services").
Information We Collect
When you sign up for our waitlist or interact with our Services, we may collect the following types of information:
- Personal Information: Such as your name and email address when you sign up for our waitlist or contact us.
- Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on various pages.
- Device Information: Information about the device you use to access our Services, including device type, operating system, and unique device identifiers.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our Services
- To notify you about changes to our Services
- To allow you to participate in interactive features when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Services
- To monitor the usage of our Services
- To detect, prevent and address technical issues
- To send you promotional communications about new features, products, or services
Data Storage and Security
We use Firebase, a platform developed by Google, to store and process the information we collect. Your information is protected by Firebase's security measures. For more information on how Firebase processes and protects data, please refer to Firebase's Privacy Policy.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- With service providers who assist us in operating our website and conducting our business
- When we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety
- If we are involved in a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to rectify or update your personal information
- The right to erase your personal information
- The right to restrict processing of your personal information
- The right to data portability
- The right to object to processing of your personal information
Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the bottom of this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Effective Date: April 18, 2025